Synchronize Communities Limited (“us”, “we” or “our”) respects your privacy, and we are committed to protecting it by complying with this policy (our “Privacy Policy”).

Through our software, Synchronize (the “Software”), we enable you to engage with online
communities (each a “Community”) through certain third-party communication platforms (each a “Communication Platform” and, together with a Community, the “Integrations”).

In this policy, we explain how we collect, use, process, and share your information when you access and use the Software, facilitating your communications through the Integrations. This Privacy Policy will also apply when you use our website, synchronize.so (the “Site”), or communicate directly with us.

When we talk about your “information” in this policy, we are referring to information that identifies, relates to, describes, references, and is reasonably capable of being associated with your, your household, or a device of yours. It does not include information that is not personally identifiable, like aggregated or anonymous information, however.

Additionally, our Privacy Policy does not apply to the privacy practices and policies of any third parties, except to the extent we use third parties to store or process your data. The third parties you engage with should have their own privacy policies, and we are not responsible for them.

If you have any questions, concerns or requests relating to this Privacy Policy, please contact us at privacy@synchronize.so (our “Contact Information”).

To provide our Software to you, we collect and receive the following information:

• Information You Provide Directly to Us. When you sign up to create an account with us or communicate with us directly, we collect the information you provide us, like your name, email address, address, and phone number. From time to time, we may also ask you about your experience using the Software and collect the information you provide in response, which can include feedback about your experience, ratings, or other information about your use of the Software. Similarly, If the Site or our social media platform pages allow you to upload content or information, we will collect the content or information you upload. For example, when you surveys, contests, promotions, activities, or events, we will collect that information accordingly.
• Information You Provide the Integrations. The Software facilitates your communication within a Community, using a Communication Platform of your choosing. Accordingly, we collect all information you provide us to transmit between a Community and a Communication Platform. Nevertheless, when you integrate our Software with a Community and a Communication Platform, the information we receive depends on your settings and permissions, as well as the privacy practices of those parties.
• Information About Your Access and Use of Our Software and Site. We may collect information about when you login to the Software or our Site, and how you interact with them. We may also collect information about the Software features you use, log information about your use of the Software, and how you interact with other users. When you use the Software or interact with our Site, we may also automatically collect information about the device you use to access them. We automatically track certain information about your use of the Site, Software, and partner programs.
• Information You Provide Through Support Channels. You may provide information to us through customer support we make available to you. If you engage with our support team, we may ask and collect information (in addition to your account information) about your issues with the Software, such as information about your technology, software, or internet connection.
• Marketing Information. We receive information about you directly from you when you engage with the Software and the Site and automatically when you engage with the Site or open or click the emails we send you. We may also receive information from third-party sources like lead generation providers, content sponsors, or social media platforms. The information we collect from these third-party sources may include marketing or demographic information, contact information (like your name and email address), information about your profile on those platforms, and information about purchasing intent. This information can include information that identifies you and connection type, settings, operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data.
• Information Collected by Cookies and Other Tracking Technology. We may use cookies, web beacons, pixels, or other tracking technology on the Site and in the Software to provide functionality, personalize your experience and recognize you across services or devices. These technologies may collect information that includes internet protocol (IP) addresses, location, device type, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, click data, and device-identifying data. We may also combine this automatically collected information with other information that you provide us through other channels.
• Other Information Sources. We may receive information about you from other sources, such as public databases, and our business and channel partners. This information may include contact information, address, job title, email address, phone number, and we may combine this information with information we collect through other means.

We do not intend for children under the age of 16 to use our Software, and we do not knowingly collect information about individuals under the age of 16. If you are under the age of 16, please do not use or provide any information on this Software. If you believe we might have any information from or about a child under 16, please contact us using the Contact Information above.

We use automated technologies to help us improve your user experience. To do that, we may store your preferences, remember you for future visits to our Site, or otherwise gather information about how our Site is used. 

Our automated technologies may include browser cookies, flash cookies, or web beacons, and we may use them to collect information about your devices and internet use. 

A cookie is a small piece of data – a text file – that a website asks your browser to store on your device to remember information about you, such as your language preference or login information, that can later be retrieved to identify you when you return to the Site or Software.

For example, we may collect data about the tools and mechanisms you use to access our Site, including your IP address, browser, or operating systems. We may also collect information about your visits to our Site, such as location data, web traffic data and what you do on our Site.

Our automated technologies may also collect information about your online activities over time or on others’ websites, using methods like behavioral tracking. If you wish to opt out of behavioural tracking, please contact us using the Contact Information outlined above.

When we use automated technologies (like cookies), the information we collect is generally statistical in nature. Nevertheless, it may include personal information or otherwise be associated with the information we collect, as described in this Privacy Policy. 

If you wish to disable our cookies, you can typically disable them by changing your browser settings. In most modern browsers, you can block or delete cookies by clicking Settings > Privacy > Cookies. 

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org.

Before deciding to delete our cookies, please note that some of our cookies are necessary to access the essential features of the Site or Software, and we recommend that you leave cookies enabled. If you choose to disable our cookies, some of our Software’s functionality may no longer be available to you. 

We use your information for the following purposes:

• To provide, support and improve the Software or Site,
• To provide you with information, products, or services that you request from us.
• To provide you with notices and information relevant to your use of our Software and Site, including account-related notices and information. 
• To improve advertising, offerings, and customer experience.
• To help you engage with our social media accounts and other customer interactive experiences.
• To combine information about you with other information we receive from third parties,
• To comply with applicable laws and obligations, or to enforce our legal rights.
• To notify you about Software and Site updates and how our offerings are affected by those updates. 
• For any other purpose with your consent.

You can ask us not to use your data at any time; however, withdrawing your consent may limit our ability to provide you with access to our Software and other offerings.

We may choose to process, transfer or store your information in countries different from where you live. These countries may have different privacy laws, and their laws may be less comprehensive than the privacy legislation applicable to our relationship with you. Nevertheless, we will implement appropriate technical and organizational measures to ensure our contractors and service providers protect your data.

By using our Site or providing your information to us, you agree to us processing, transferring, or storing your information in other countries. 

If you are resident in or a visitor from the EEA, United Kingdom or Switzerland, we will protect your information when it is transferred outside of your country by processing it in a territory which the European Commission has determined provides an adequate level of protection for personal information, or by implementing appropriate safeguards to protect your information by using Standard Contractual Clauses or another lawful transfer mechanism approved by the European Commission.

Protecting your information is important to us. That is why we take steps to protect your information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. We use various methods to protect your information, including using electronic systems and processes to maintain the security of your data. All the steps we take to protect your information will be commensurate with the sensitivity of the information we collect, and reasonable in the circumstances.

Despite our efforts, however, using the internet is never risk-free. Sharing data over the internet is rarely done securely. As a result, please remember that you use our Software, Site and the internet at your own risk. We cannot guarantee the security of your data sharing, and we are not responsible for the associated risks.

To help protect your data safe, however, we will not store your data for longer than we need it, unless you agree otherwise or the law permits us to keep the information for a longer period of time. Nevertheless, if we anonymize your data, you agree we may use that anonymized information as we choose and keep the data for longer periods of time.

We may share information when one of the following circumstances applies:

• With your Consent. We may share your information with companies, organizations, and
  other third parties with your consent or to fulfill the purpose for which you provided the
  information.
• For Business Purposes. We provide information to vendors and service providers to help
  us provide the Site, Software, partner programs and communities, and for our business
  purposes. Examples of our service providers include hosting or infrastructure providers, chat widgets, helpdesk ticket providers, website hosts, customer relationship management providers, email providers, collaboration tools, and other service providers.
• For Corporate Transactions. We may share personal data with actual or prospective
  acquirers, their representatives, and other relevant participants in the event of a merger,
  divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets.
• For Legal Reasons. We may share your information if we believe that it is necessary to
  comply with any court order, law, legal obligation, or legal process, including to respond to any government or regulatory request. Likewise, we may share your information if we believe that it is necessary to enforce our rights or the rights of our customers or users, or if we believe that it is necessary or appropriate to protect our rights or safety or the rights or safety of our customers, other users, partners, or service providers.

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• Our affiliates, such as subsidiaries or other organizations related to us.
• Our successors or, if we change our corporate structure, the ultimate operator of our Site and/or Software.
• Contractors, service providers, and others that support our business. (However, if we share your information with these people, we will implement appropriate technical and organizational measures to ensure that they keep your information safe.)
• Governmental authorities or courts, as required by law, as is necessary to enforce the terms of our agreements with you, or as is necessary to protect your rights, our rights, or the rights of others.

We may disclose statistical and anonymized data collected from Software and Site users as we choose, but we limit how your information is disclosed. We limit how we share your information, only providing it to:

• Our affiliates, such as subsidiaries or other organizations related to us.
• Our successors or, if we change our corporate structure, the ultimate operator of our Site and/or Software.
• Contractors, service providers, and others that support our business. (However, if we share your information with these people, we will implement appropriate technical and organizational measures to ensure that they keep your information safe.)
• Governmental authorities or courts, as required by law, as is necessary to enforce the terms of our agreements with you, or as is necessary to protect your rights, our rights, or the rights of others.

Privacy laws around the world typically give you the right to request access to the information we collect about you and often allow you to correct outdated information. We strive to keep the information we collect accurate and current, and we invite you to contact us when your information has changed. 

In accordance with our data retention practices and applicable law, we may destroy or limit access to certain information we collect about you. If we are unable to provide you with access to your information, we will explain why (subject to applicable law about these sorts of disclosures).

Certain jurisdictions – like the European Economic Area, the United Kingdom and California – may impose added privacy requirements when their residents engage with our Site. When applicable, we provide additional rights to those customers as follows.

Certain European Customers

In compliance with certain privacy laws, including the European General Data Protection Regulation (GDPR), we provide specific additional rights for certain European customers. If you are a resident of Switzerland, the United Kingdom, or a country within the European Economic Area (EEA), you may have rights under European data protection laws regarding the processing of your personal information. If these data protection laws apply to you, you may have the right to:

1. To request information about whether and which personal data is processed by us, and the right to demand that personal data is rectified or amended.
2. To request that personal data should be deleted.
3. To demand that the processing of personal data should be restricted.
4. To withdraw your consent to the processing and use of your data completely or partially at any time with future application.
5. To obtain your personal data in a common, structured and mechanically readable format.
6. To contact us with any questions, comments, complaints or requests in connection with our statement on data protection and the processing of your personal data.
7. To complain to the responsible supervisory authority if believed that the processing of your personal data is in violation of the legislation.

With respect to the information that our customers collect or process using the Software, our customer is the data controller, and we are a data processor. Our customer is the data controller for the content or information that they use the Software to process. Our customer is responsible for obtaining any necessary consent and/or ensuring that the customer has a lawful basis for processing personal information.

Where we collect information for our own purposes, like when we collect information when you visit the Site or when we collect information about your use of the Software, we are the “data controller.” Our lawful basis for collecting this information is to fulfill our agreement(s) with you, our legitimate interest in providing the Site and the Software, or to comply with our legal obligations. In some instances, our lawful basis for processing your information may be your consent.

We will retain information for as long as necessary to provide our services to you, to comply with any laws or regulations, resolve disputes, or enforce our agreements. We may retain information longer for our legitimate business interest if retention is not outweighed by your personal rights and freedoms. However, when we process information as a data processor on behalf of our customers, our customer determines the retention period.

Any disputes arising out of or related to this Privacy Policy will be handled in accordance with the dispute resolution process indicated in your contract with us that refers to this Privacy Policy, if applicable. 

Additionally, residents of the EEA and Switzerland may file a complaint with a data protection authority.

Please contact us (using the Contact Information above) if you have any questions about exercising any of the above rights.

Certain US Customers

This section applies only to the residents of certain states in the United States. 

Below, we describe how we collect, use and share Personal Information of California residents in operating our business, and their rights with respect to that Personal Information. Please note that we do not sell Personal Information. 

For purposes of this section, “Personal Information” has the meaning given in the California Consumer Privacy Act (“CCPA”) but does not include information exempted from the scope of the CCPA.

If the CCPA applies to our relationship with you, you may request the following information about how we have collected and used your Personal Information during the past 12 months:

1. The categories of Personal Information that we have collected.
2. The categories of sources from which we collected Personal Information.
3. The business or commercial purpose for collecting Personal Information.
4. The categories of third parties with whom we share Personal Information.
5. Whether we have disclosed your Personal Information for a business purpose, and if so, the categories of Personal Information received by each category of third party recipient.
6. Whether we’ve sold your Personal Information, and if so, the categories of Personal Information received by each category of third party recipient.

In the previous 12 months, we collected:

• Identifiers such as name, address, unique identifier, online identifier, email address, account name, or similar identifiers,
• Select information in our customer records such as name, signature, address, or telephone number,
• Geolocation,
• Commercial information such as products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies,
• Internet or network activity,
• Inferences from information that could be used to create a profile such as preferences, characteristics, and
• Audio, electronic, and visual information.

You are entitled to exercise the rights described above free from discrimination. This means that we will not penalize you for exercising your rights by taking actions such as denying you services or penalizing you.

You may also send us an email using the Contact Information above to request access to, correct or delete any Personal Information that you have provided to us. We will make reasonable efforts to facilitate these requests; however, we may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Residents of certain states, such as Nevada, Colorado, Virginia, and Utah may have additional personal information rights and choices. If you are resident in one of these states or another state with similar privacy legislation in place, we encourage you to review your state’s privacy frameworks for more information.

It is our policy to post any changes we make to our Privacy Policy on this page. Should we make any significant changes to our Privacy Policy and how we engage with your information, we will contact you. We also encourage you to periodically review our Privacy Policy to check for updates. The date the Privacy Policy was last revised is identified at the top of the page.