Last Modified: October 11, 2023
Through our software, Synchronize (the “Software”), we enable you to engage with online
communities (each a “Community”) through certain third-party communication platforms (each a “Communication Platform” and, together with a Community, the “Integrations”).
When we talk about your “information” in this policy, we are referring to information that identifies, relates to, describes, references, and is reasonably capable of being associated with your, your household, or a device of yours. It does not include information that is not personally identifiable, like aggregated or anonymous information, however.
To provide our Software to you, we collect and receive the following information:
We do not intend for children under the age of 16 to use our Software, and we do not knowingly collect information about individuals under the age of 16. If you are under the age of 16, please do not use or provide any information on this Software. If you believe we might have any information from or about a child under 16, please contact us using the Contact Information above.
We use automated technologies to help us improve your user experience. To do that, we may store your preferences, remember you for future visits to our Site, or otherwise gather information about how our Site is used.
Our automated technologies may include browser cookies, flash cookies, or web beacons, and we may use them to collect information about your devices and internet use.
A cookie is a small piece of data – a text file – that a website asks your browser to store on your device to remember information about you, such as your language preference or login information, that can later be retrieved to identify you when you return to the Site or Software.
For example, we may collect data about the tools and mechanisms you use to access our Site, including your IP address, browser, or operating systems. We may also collect information about your visits to our Site, such as location data, web traffic data and what you do on our Site.
Our automated technologies may also collect information about your online activities over time or on others’ websites, using methods like behavioral tracking. If you wish to opt out of behavioural tracking, please contact us using the Contact Information outlined above.
If you wish to disable our cookies, you can typically disable them by changing your browser settings. In most modern browsers, you can block or delete cookies by clicking Settings > Privacy > Cookies.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org.
Before deciding to delete our cookies, please note that some of our cookies are necessary to access the essential features of the Site or Software, and we recommend that you leave cookies enabled. If you choose to disable our cookies, some of our Software’s functionality may no longer be available to you.
We use your information for the following purposes:
You can ask us not to use your data at any time; however, withdrawing your consent may limit our ability to provide you with access to our Software and other offerings.
We may choose to process, transfer or store your information in countries different from where you live. These countries may have different privacy laws, and their laws may be less comprehensive than the privacy legislation applicable to our relationship with you. Nevertheless, we will implement appropriate technical and organizational measures to ensure our contractors and service providers protect your data.
By using our Site or providing your information to us, you agree to us processing, transferring, or storing your information in other countries.
If you are resident in or a visitor from the EEA, United Kingdom or Switzerland, we will protect your information when it is transferred outside of your country by processing it in a territory which the European Commission has determined provides an adequate level of protection for personal information, or by implementing appropriate safeguards to protect your information by using Standard Contractual Clauses or another lawful transfer mechanism approved by the European Commission.
Protecting your information is important to us. That is why we take steps to protect your information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. We use various methods to protect your information, including using electronic systems and processes to maintain the security of your data. All the steps we take to protect your information will be commensurate with the sensitivity of the information we collect, and reasonable in the circumstances.
Despite our efforts, however, using the internet is never risk-free. Sharing data over the internet is rarely done securely. As a result, please remember that you use our Software, Site and the internet at your own risk. We cannot guarantee the security of your data sharing, and we are not responsible for the associated risks.
To help protect your data safe, however, we will not store your data for longer than we need it, unless you agree otherwise or the law permits us to keep the information for a longer period of time. Nevertheless, if we anonymize your data, you agree we may use that anonymized information as we choose and keep the data for longer periods of time.
We may share information when one of the following circumstances applies:
We may disclose statistical and anonymized data collected from Software and Site users as we choose, but we limit how your information is disclosed. We limit how we share your information, only providing it to:
Privacy laws around the world typically give you the right to request access to the information we collect about you and often allow you to correct outdated information. We strive to keep the information we collect accurate and current, and we invite you to contact us when your information has changed.
In accordance with our data retention practices and applicable law, we may destroy or limit access to certain information we collect about you. If we are unable to provide you with access to your information, we will explain why (subject to applicable law about these sorts of disclosures).
Certain jurisdictions – like the European Economic Area, the United Kingdom and California – may impose added privacy requirements when their residents engage with our Site. When applicable, we provide additional rights to those customers as follows.
Certain European Customers
In compliance with certain privacy laws, including the European General Data Protection Regulation (GDPR), we provide specific additional rights for certain European customers. If you are a resident of Switzerland, the United Kingdom, or a country within the European Economic Area (EEA), you may have rights under European data protection laws regarding the processing of your personal information. If these data protection laws apply to you, you may have the right to:
With respect to the information that our customers collect or process using the Software, our customer is the data controller, and we are a data processor. Our customer is the data controller for the content or information that they use the Software to process. Our customer is responsible for obtaining any necessary consent and/or ensuring that the customer has a lawful basis for processing personal information.
Where we collect information for our own purposes, like when we collect information when you visit the Site or when we collect information about your use of the Software, we are the “data controller.” Our lawful basis for collecting this information is to fulfill our agreement(s) with you, our legitimate interest in providing the Site and the Software, or to comply with our legal obligations. In some instances, our lawful basis for processing your information may be your consent.
We will retain information for as long as necessary to provide our services to you, to comply with any laws or regulations, resolve disputes, or enforce our agreements. We may retain information longer for our legitimate business interest if retention is not outweighed by your personal rights and freedoms. However, when we process information as a data processor on behalf of our customers, our customer determines the retention period.
Additionally, residents of the EEA and Switzerland may file a complaint with a data protection authority.
Please contact us (using the Contact Information above) if you have any questions about exercising any of the above rights.
Certain US Customers
This section applies only to the residents of certain states in the United States.
Below, we describe how we collect, use and share Personal Information of California residents in operating our business, and their rights with respect to that Personal Information. Please note that we do not sell Personal Information.
For purposes of this section, “Personal Information” has the meaning given in the California Consumer Privacy Act (“CCPA”) but does not include information exempted from the scope of the CCPA.
If the CCPA applies to our relationship with you, you may request the following information about how we have collected and used your Personal Information during the past 12 months:
In the previous 12 months, we collected:
You are entitled to exercise the rights described above free from discrimination. This means that we will not penalize you for exercising your rights by taking actions such as denying you services or penalizing you.
You may also send us an email using the Contact Information above to request access to, correct or delete any Personal Information that you have provided to us. We will make reasonable efforts to facilitate these requests; however, we may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
Residents of certain states, such as Nevada, Colorado, Virginia, and Utah may have additional personal information rights and choices. If you are resident in one of these states or another state with similar privacy legislation in place, we encourage you to review your state’s privacy frameworks for more information.